Looking Back At Moving Forward


Regardless of the industry, the past year was marked with “we never thought we’d see that happen” moments. This held true in our own business, as well. Yet in the midst of this constant swirl of change, one thing remained consistent — Alper Services’ commitment to putting your business at the center of ours.

Here are few snapshots of how we improved and evolved last year:

Team Growth – Offering More For Those We Serve
Staying true to our mantra that “People make the difference,” we expanded our management Team and widened our professional services offerings in 2017. Dorothy Coletta was hired as our new Director of Employee Benefits to oversee the health and benefits practice. Carol Vervoort came on board as Director of the Commercial Lines division taking over for Mary Arola at the beginning of 2018. Mark Jacobson joined us as Senior Vice President to lead our broadened Financial Services practice. Ken Cuvala joined us as Vice President and Director of our newly created Property & Casualty Select Division.

Retirements Of Some Who Strengthened Our Core
After 60+ years of cumulative contributions to our Clients, colleagues and company, we celebrated the accomplishments of retirees Mary Arola and Cindy Harris (Property & Casualty Division), as well as Tina Xanos (Financial Services Division), as we bid them farewell.

Awards – Some Proud Moments
For the second consecutive year, we were recognized as a “Best Practices” firm by the Independent Insurance Agents of America. This back-to-back honor is even more profound when one considers that only 250 agencies received the recognition out of over 30,000 total U.S. agencies. We are grateful to have earned this top one-half-of-one-percent quality ranking!

And also for a second consecutive year, we were named a “Hot 100” firm by Insurance Business America.

Technology Advancements To Serve You Even Better
We launched our Client Portal which gives our Property & Casualty Clients access to an array of powerful and useful information and analytics through a highly secure connection. Stay tuned for a webinar to teach you the capabilities of the Portal.

Office Space – Best Environment For Our People
In November, we bid farewell to our long-time home (and private parking lot) on Superior Street, and moved our entire operation to new state-of-the-art offices on the 12th floor of the historic Wrigley Building on Michigan Avenue. We expanded our space just as we have expanded our expertise…and we have room to continue to grow. Our new home increases collaboration and communication among your support Teams, affords new ways for you to interact with your Team (both in person and via the latest tech connections), and provides an environment for those who make the difference, our People!

Brand Clarity & Consistency
We fiercely believe the only way we can continue to deliver the unrivaled levels of service to which you’re accustomed is for us to remain independently owned. A key piece to executing that strategy is to solidify our market position and refine our brand message. Through a months-long exercise that involved input from several Clients, we launched a refreshed brand position in late 2017: Insurance Architects — Planning for now through when, along with a modern logo. After working intimately with architects on our space design and build out, the parallels with how we help each of you shape and protect your businesses is even clearer to me. Like architects, we take you on a path of discovery to identify and understand exposures you face and protection you need…but may never have realized on your own. In our environment, the democratization of light and the connections to skyline views from every space in the office is something that we would never have imagined — nor achieved — without the expert professionals guiding us. We see our role in your life very similarly — to leverage our knowledge and experiences to illuminate your visibility to the risks of a dangerous, changing world, and to create precision-built programs that enable you to plan for your inevitable “Whens”…allowing you, your firm and your family to endure the test of time.

We look forward to the next chapters along our shared journey and to supporting your continued success in 2018 and beyond. Please contact me any time with your thoughts and/or questions.

David Macknin, CEO & President